Understanding product features and benefits

 

Company Profile

Consumer Electronics

Status

For-profit

Delivery

Web / LMS

Project type

Product Drill & Practice

Authoring Tool Used

Articulate Storyline.

About this project

Help front-line employees in brick & mortar locations of a major consumer electronics retailer better serve customers with correct product knowledge.

Challenge

Help front-line employees in brick & mortar locations of a major consumer electronics retailer better serve customers with correct product knowledge.

Solution

This is a short demo version of a product knowledge eLearning module that gives learners the opportunity to practice identifying out-of-the box components of individual SKUs and understanding compatible peripherals and warranty and maintenance packages.