Engaging learners with branching scenarios

 

Company Profile

Direct-sales organization

Status

For-profit

Delivery

Web / LMS / Mobile

Project type

Branching Scenario

Authoring Tool Used

Adobe Captivate.

About this project

Help direct-selling consultants without sales backgrounds overcome fears of failure when engaging in sales conversations. Users sandbox various responses in a controlled-failure environment.

Challenge

Help direct-selling consultants without sales backgrounds overcome fears of failure when engaging in sales conversations. Users sandbox various responses in a controlled-failure environment.

Solution

This piece is part of a sales training curriculum for direct-selling consultants. Learners can engage with potential customers in various scenarios while earning in-module (or real-life) points. Points are used to foster competition within and among sales teams. Visual feedback is provided by a mood meter, points accumulation and facial gestures. Audio feedback is provided by the customer's response to learner choices.